Compliance
We believe that compliance with laws, regulations, and relevant standards is not merely an obligation, but a fundamental pillar of trust, credibility, and sustainable growth for the organization.
To support this principle, Charoen Pokphand Group has established a Code of Conduct that serves as a guiding framework for employees at all levels. This Code outlines expectations around ethical behavior, integrity, accountability, and appropriate conduct in all situations. It is a key tool in fostering a culture of transparency and shared responsibility throughout the organization.
CP Group actively promotes awareness, understanding, and consciousness regarding regulatory compliance through comprehensive training programs. The Group also maintains an effective monitoring and evaluation system to ensure that employees operate in alignment with organizational guidelines and are equipped to handle various situations ethically and professionally.
Code of Conduct
Commitment to Compliance
Charoen Pokphand Group operates under a robust regulatory compliance management system, supported by a clear structure and effective mechanisms. This ensures that all business units, including subsidiaries, conduct operations in accordance with applicable laws, regulations, rules, and standards in every country where the Group operates.
Charoen Pokphand Group’s compliance management begins with the establishment of Group-wide policies that address key areas related to transparent and fair business practices. These include ethics, integrity, conflict of interest, personal data protection, anti-corruption, and respect for human rights.
These policies are cascaded into practice through continuous employee training, the development of practical guidelines, and consistent internal communication. Furthermore, Charoen Pokphand Group has designated specific functions or personnel responsible for overseeing compliance, enabling them to provide guidance, conduct audits, and closely monitor implementation across the organization.
Compliance Framework
Compliance Training
Charoen Pokphand Group designs compliance training programs tailored to the target audience, covering employees, suppliers, and contractors. Training content and objectives are aligned with the established compliance framework and communication plan, while consultation channels are available for clarifying concerns. Feedback from participants and survey results are regularly reviewed to further enhance training effectiveness and communication.
As part of employee and stakeholder engagement in compliance development, the Group integrates survey findings on awareness of corporate governance and compliance into the design of operational processes, training modules, and communication strategies. This ensures that all parties, both internal and external, have a clear understanding of compliance expectations.
Key training areas provided include:
- Awareness development in compliance operations for employees, suppliers, and contractors
- Awareness development in whistleblowing and complaints handling
- Awareness development in accessing the Code of Conduct, policies, guidelines, and regulations
- Specialized training on discrimination and harassment prevention, including equal opportunity practices, respectful workplace behavior, and mechanisms for addressing and reporting inappropriate conduct
Complaints and Whistleblowing
Charoen Pokphand Group has established the Whistleblowing Policy and Guidelines to accept opinions, recommendations, and complaints from both internal and external parties who have been affected or are likely to be affected by the Group’s business operations.
Furthermore, to demonstrate clear, honest, and transparent practices, the Group has determined guidelines that are consistent with international standards regarding the roles and responsibilities of concerned parties, whistleblower/complainant protection measures, investigation process, and penalties. Moreover, the Group also integrates the guidelines stated in the Code of Conduct, other relevant policies and guidelines, as well as those set forth in the applicable laws, rules and regulations into employee performance evaluation criteria. The result of the compliance is not only linked to employees' annual remuneration but also career promotion opportunities.
Number of Complaints Relating to Employee Misconduct and Management Measures in 2024
| 2021 | 2022 | 2023 | 2024 | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Completed | Completed | Completed | No. of Cases | Under Investigation | Completed | |||||||
| Substantiated | Unsubstantiated | |||||||||||
| Complaints Relating to Ethics and Morality (case) | ||||||||||||
| Fraud and Corruption | 1 | 2 | 3 | 5 | - | 5 | - | |||||
| Conflict of Interest | 3 | 2 | 2 | - | - | - | - | |||||
| Non-compliance | 4 | 7 | 5 | 7 | - | 7 | - | |||||
| Discrimination | 2 | - | 3 | 6 | - | 6 | - | |||||
| Harassment | 3 | 1 | 3 | 3 | - | 3 | - | |||||
| Insider Trading | - | - | - | - | - | - | - | |||||
| Anti-competitive Behavior | - | - | - | - | - | - | - | |||||
| Unfair Treatment of Suppliers | - | - | - | 6 | - | 6 | - | |||||
| Complaints Relating to Information Security (case) | ||||||||||||
| Customer Privacy Data | - | - | - | - | - | - | - | |||||
| Total (case) | 13 | 12 | 16 | 27 | - | 27 | - | |||||
Remark: The number of complaints received through stakeholder complaint channels on Charoen Pokphand Group website: https://grc.cpgroupsustainability.com/GRC/Whistleblower/WBForms/GlobalWB
Detail on Violations of the Codes of Conduct and Ethics 2024