Whistleblowing

Whistleblowing

Charoen Pokphand Group has established
the Whistleblowing Policy and Guidelines

and provided six whistleblowing channels for all stakeholder groups, namely Charoen Pokphand Group website, telephone, e–mail, post, CPG Connect, and in-person reporting.

Website
Telephone
Email
Post
CPG Connect (For Internal Personnel Only)
In-person Reporting

The Group’s complaint and whistleblowing policy can be found here.

Whistleblowing Policy and Guidelines
Download

In addition, the Group has outlined a comprehensive process for accepting and addressing grievances from stakeholders. Whistleblowers are allowed to submit reports anonymously, and all details of reports received are treated with strict confidentiality. The Group upholds a zero-tolerance policy against any form of retaliation, ensuring that whistleblowers and related persons are protected with fairness.

An investigation procedure is established, with a designated committee responsible for investigating, verifying, following up, and resolving complaints. The Group also discloses the process for investigating reported breaches to ensure transparency and accountability. To strengthen the effectiveness of the system, training is provided to employees on the proper use of the reporting channel.

The process is supported by information management technology, with access rights clearly defined and annual reviews conducted to maintain effectiveness and integrity. Summary reports are prepared to keep executives and relevant parties informed, enabling progress tracking, corrective measures, and continuous improvement actions.

Whistleblowing Channels for All Stakeholder Groups
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Employee Communication Guidelines
Employees are valuable assets. Therefore, Charoen Pokphand Group places importance in creating a working environment built on trust and mutual respect.
We encourage the establishment of communication channels for employees to convey work-related concerns so that they are able to consult or express opinions in good faith on any matter with the management, their supervisor, Human Resources Department or Compliance Department. Such information is confidential, and employees will not be retaliated against or bullied.

Whistleblowing on Corporate Governance

Submit complaints regarding illegal actions and violations of the Code of Conduct.

Submit a Complaint
Scope of Complaints and Whistleblowing
  • Acts involving the pursuit of unlawful personal gain, including but not limited to fraud, embezzlement, corruption, and bribery.
  • Acts involving financial fraud or misstatement, such as the intentional deception of others through false statements or the concealment of material information that should be disclosed.
  • Acts involving transactions that violate laws, regulations, company policies, or the business code of conduct.
  • Acts involving discrimination, harassment, or unethical behavior.
Protection for Whistleblowers and Complainants
Charoen Pokphand Group is committed to protecting the rights of whistleblowers and related individuals, ensuring they are treated fairly and are safeguarded from retaliation or unfair treatment when the complaint is made in good faith and based on factual grounds. However, if it is found that false information was intentionally reported with the intent to defame or cause harm, the Group will take disciplinary action in accordance with its code of conduct.
Charoen Pokphand Group values a work culture built on trust and mutual respect, and therefore encourages employees and stakeholders to raise concerns regarding the Group’s operations. Individuals may seek advice or express concerns in good faith directly to management, supervisors, the Human Resources department, or the Compliance unit. All such communications will be treated as confidential..
You can find more details in the Personal Data Protection Policy.